Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 937 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) serving friends first (d) sorry for a long wait
2. 2.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
3. 3.True or false: “listening to complaints” is good customer service. (a) True (b) False
4. 4.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
5. 5.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) arguing with a buyer (d) greeting with a smile
6. 6.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) hiding the prices (d) rude replies
9. 9.True or false: “serving friends first” is good customer service. (a) False (b) True
10. 10.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) clean, covered food (d) a sticky, messy table
12. 12.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) ignoring a customer (d) clean, covered food
13. 13.Which of these is poor customer service? (a) hiding the prices (b) fixing mistakes quickly (c) greeting with a smile (d) giving correct change
14. 14.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) a sticky, messy table (d) hiding the prices
15. 15.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) hiding the prices (d) arguing with a buyer
17. 17.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
18. 18.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
19. 19.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) arguing with a buyer (d) greeting with a smile
21. 21.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
22. 22.True or false: “giving correct change” is good customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) rude replies (d) saying thank you
26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) giving correct change (d) a sticky, messy table
28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
29. 29.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) chatting on the phone (d) giving correct change
30. 30.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) giving correct change (d) fixing mistakes quickly
31. 31.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) sorry for a long wait (d) a clear price board
33. 33.True or false: “hiding the prices” is poor customer service. (a) False (b) True
34. 34.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) serving friends first (b) fixing mistakes quickly (c) sorry for a long wait (d) giving correct change
36. 36.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) ignoring a customer (d) clean, covered food
37. 37.Which of these is good customer service? (a) hiding the prices (b) giving correct change (c) rude replies (d) chatting on the phone
38. 38.True or false: “counting change wrongly” is good customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) greeting with a smile (d) a tidy stall table
40. 40.Which of these is poor customer service? (a) a sticky, messy table (b) a clear price board (c) listening to complaints (d) giving correct change

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