Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 938 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “hiding the prices” is good customer service. (a) False (b) True
2. 2.True or false: “chatting on the phone” is good customer service. (a) True (b) False
3. 3.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
5. 5.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
6. 6.True or false: “a clear price board” is good customer service. (a) True (b) False
7. 7.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
8. 8.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
10. 10.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
11. 11.True or false: “rude replies” is good customer service. (a) True (b) False
12. 12.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) rude replies (d) fixing mistakes quickly
13. 13.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
15. 15.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) greeting with a smile (d) ignoring a customer
16. 16.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) ignoring a customer (d) a clear price board
17. 17.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) sorry for a long wait (d) fixing mistakes quickly
18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) dirty hands with food (d) ignoring a customer
19. 19.Which of these is good customer service? (a) clean, covered food (b) chatting on the phone (c) a sticky, messy table (d) counting change wrongly
20. 20.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) fixing mistakes quickly (d) greeting with a smile
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) ignoring a customer (d) a sticky, messy table
22. 22.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
23. 23.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) serving friends first (d) sorry for a long wait
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
27. 27.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) a sticky, messy table (b) greeting with a smile (c) a tidy stall table (d) saying thank you
29. 29.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) a tidy stall table (d) a sticky, messy table
30. 30.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) arguing with a buyer (d) a sticky, messy table
31. 31.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) sorry for a long wait (d) clean, covered food
33. 33.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) sorry for a long wait (d) chatting on the phone
34. 34.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) arguing with a buyer (d) saying thank you
36. 36.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) chatting on the phone (d) a clear price board
37. 37.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) a clear price board (d) dirty hands with food
38. 38.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) a clear price board (d) saying thank you
40. 40.True or false: “greeting with a smile” is good customer service. (a) False (b) True

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