Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 939 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “rude replies” is good customer service. (a) True (b) False
2. 2.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) listening to complaints (d) chatting on the phone
3. 3.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
4. 4.Which of these is good customer service? (a) greeting with a smile (b) serving friends first (c) dirty hands with food (d) arguing with a buyer
5. 5.🔍 Which is the odd one out? (a) hiding the prices (b) listening to complaints (c) greeting with a smile (d) clean, covered food
6. 6.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) dirty hands with food (d) giving correct change
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
8. 8.Which of these is poor customer service? (a) ignoring a customer (b) a clear price board (c) greeting with a smile (d) a tidy stall table
9. 9.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) serving friends first (d) hiding the prices
10. 10.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) a tidy stall table (d) fixing mistakes quickly
11. 11.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) hiding the prices (d) ignoring a customer
12. 12.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) rude replies (d) fixing mistakes quickly
13. 13.True or false: “serving friends first” is poor customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) listening to complaints (b) counting change wrongly (c) hiding the prices (d) dirty hands with food
15. 15.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) giving correct change (d) clean, covered food
17. 17.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
18. 18.True or false: “chatting on the phone” is good customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
21. 21.Which of these is good customer service? (a) a tidy stall table (b) hiding the prices (c) dirty hands with food (d) arguing with a buyer
22. 22.True or false: “clean, covered food” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
25. 25.True or false: “listening to complaints” is poor customer service. (a) False (b) True
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
27. 27.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
28. 28.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) counting change wrongly (d) greeting with a smile
29. 29.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
30. 30.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
31. 31.True or false: “serving friends first” is good customer service. (a) False (b) True
32. 32.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) a clear price board (d) counting change wrongly
33. 33.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
34. 34.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) ignoring a customer (d) saying thank you
36. 36.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) fixing mistakes quickly (d) chatting on the phone
38. 38.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) a clear price board (d) fixing mistakes quickly
39. 39.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
40. 40.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) sorry for a long wait (d) counting change wrongly

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