Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 940 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) giving correct change (d) arguing with a buyer
2. 2.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) clean, covered food (d) a clear price board
3. 3.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
5. 5.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) sorry for a long wait (d) a tidy stall table
6. 6.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
7. 7.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) a tidy stall table (d) clean, covered food
8. 8.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
9. 9.True or false: “saying thank you” is good customer service. (a) False (b) True
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
11. 11.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) clean, covered food (d) listening to complaints
12. 12.Which of these is poor customer service? (a) dirty hands with food (b) greeting with a smile (c) giving correct change (d) sorry for a long wait
13. 13.Which of these is good customer service? (a) giving correct change (b) arguing with a buyer (c) rude replies (d) ignoring a customer
14. 14.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) a clear price board (d) ignoring a customer
15. 15.True or false: “serving friends first” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) ignoring a customer (d) rude replies
18. 18.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
19. 19.True or false: “listening to complaints” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
21. 21.True or false: “dirty hands with food” is good customer service. (a) False (b) True
22. 22.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
23. 23.True or false: “chatting on the phone” is good customer service. (a) False (b) True
24. 24.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
25. 25.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
26. 26.True or false: “counting change wrongly” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
29. 29.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
30. 30.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
33. 33.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) serving friends first (d) rude replies
34. 34.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) saying thank you (d) serving friends first
36. 36.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) a tidy stall table (d) serving friends first
37. 37.True or false: “saying thank you” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) listening to complaints (d) chatting on the phone
39. 39.True or false: “a clear price board” is poor customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) clean, covered food (d) chatting on the phone

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