Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 95 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) fixing mistakes quickly (d) ignoring a customer
3. 3.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
4. 4.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
6. 6.True or false: “ignoring a customer” is good customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) saying thank you (d) sorry for a long wait
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) counting change wrongly (d) a tidy stall table
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
12. 12.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) rude replies (d) giving correct change
13. 13.Which of these is poor customer service? (a) a clear price board (b) chatting on the phone (c) clean, covered food (d) listening to complaints
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) greeting with a smile (d) counting change wrongly
16. 16.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) saying thank you (d) ignoring a customer
17. 17.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) a sticky, messy table (d) fixing mistakes quickly
18. 18.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
19. 19.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) rude replies (d) giving correct change
21. 21.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) sorry for a long wait (d) counting change wrongly
22. 22.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
23. 23.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
24. 24.True or false: “serving friends first” is poor customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) giving correct change (d) ignoring a customer
26. 26.True or false: “saying thank you” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) saying thank you (d) a sticky, messy table
29. 29.True or false: “giving correct change” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) arguing with a buyer (d) counting change wrongly
31. 31.True or false: “a clear price board” is good customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) a sticky, messy table (b) clean, covered food (c) serving friends first (d) counting change wrongly
33. 33.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) a sticky, messy table (d) clean, covered food
35. 35.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
37. 37.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) fixing mistakes quickly (d) clean, covered food
39. 39.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) a tidy stall table (d) arguing with a buyer
40. 40.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it

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