Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 941 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
2. 2.True or false: “listening to complaints” is poor customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) saying thank you (d) arguing with a buyer
4. 4.True or false: “giving correct change” is good customer service. (a) True (b) False
5. 5.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
6. 6.True or false: “ignoring a customer” is good customer service. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) arguing with a buyer (d) a sticky, messy table
8. 8.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) clean, covered food (d) greeting with a smile
9. 9.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
12. 12.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) saying thank you (d) arguing with a buyer
14. 14.True or false: “saying thank you” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) greeting with a smile (d) saying thank you
16. 16.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) saying thank you (d) rude replies
17. 17.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) rude replies (d) serving friends first
18. 18.True or false: “rude replies” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
20. 20.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) ignoring a customer (d) a tidy stall table
21. 21.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
22. 22.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) fixing mistakes quickly (d) serving friends first
23. 23.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
24. 24.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) greeting with a smile (d) arguing with a buyer
27. 27.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
28. 28.Which of these is poor customer service? (a) hiding the prices (b) a clear price board (c) greeting with a smile (d) saying thank you
29. 29.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) a clear price board (d) arguing with a buyer
30. 30.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
31. 31.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
32. 32.True or false: “serving friends first” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
34. 34.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) clean, covered food (d) dirty hands with food
35. 35.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) dirty hands with food (d) clean, covered food
36. 36.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) counting change wrongly (d) greeting with a smile
37. 37.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
38. 38.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) clean, covered food (d) serving friends first

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids