Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 942 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) clean, covered food (d) saying thank you
2. 2.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) a clear price board (d) greeting with a smile
3. 3.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) rude replies (d) a tidy stall table
4. 4.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) counting change wrongly (d) saying thank you
5. 5.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
6. 6.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) listening to complaints (d) a sticky, messy table
7. 7.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) chatting on the phone (d) counting change wrongly
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
10. 10.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) sorry for a long wait (d) a sticky, messy table
11. 11.True or false: “hiding the prices” is good customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) a sticky, messy table (d) arguing with a buyer
13. 13.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) hiding the prices (d) a sticky, messy table
14. 14.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
15. 15.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
16. 16.True or false: “dirty hands with food” is good customer service. (a) False (b) True
17. 17.True or false: “saying thank you” is good customer service. (a) True (b) False
18. 18.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) giving correct change (d) hiding the prices
19. 19.True or false: “listening to complaints” is poor customer service. (a) False (b) True
20. 20.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) saying thank you (d) chatting on the phone
23. 23.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) arguing with a buyer (d) dirty hands with food
24. 24.True or false: “greeting with a smile” is good customer service. (a) False (b) True
25. 25.True or false: “serving friends first” is poor customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) hiding the prices (d) fixing mistakes quickly
27. 27.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
29. 29.Which of these is poor customer service? (a) greeting with a smile (b) chatting on the phone (c) clean, covered food (d) sorry for a long wait
30. 30.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
31. 31.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) greeting with a smile (d) hiding the prices
33. 33.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
34. 34.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) counting change wrongly (d) saying thank you
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) arguing with a buyer (d) chatting on the phone
36. 36.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) ignoring a customer (d) giving correct change
37. 37.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
38. 38.True or false: “clean, covered food” is good customer service. (a) True (b) False
39. 39.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
40. 40.True or false: “rude replies” is poor customer service. (a) True (b) False

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