Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 943 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
3. 3.True or false: “listening to complaints” is poor customer service. (a) False (b) True
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
5. 5.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) fixing mistakes quickly (d) ignoring a customer
6. 6.True or false: “dirty hands with food” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) dirty hands with food (d) counting change wrongly
8. 8.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) hiding the prices (b) greeting with a smile (c) a sticky, messy table (d) serving friends first
10. 10.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) sorry for a long wait (d) ignoring a customer
11. 11.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
12. 12.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
13. 13.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) ignoring a customer (d) saying thank you
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
15. 15.True or false: “a tidy stall table” is good customer service. (a) False (b) True
16. 16.True or false: “greeting with a smile” is good customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) saying thank you (d) rude replies
18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) ignoring a customer (d) greeting with a smile
19. 19.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
22. 22.True or false: “a clear price board” is poor customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) a sticky, messy table (d) fixing mistakes quickly
24. 24.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
27. 27.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) saying thank you (d) counting change wrongly
28. 28.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
29. 29.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
30. 30.Which of these is good customer service? (a) listening to complaints (b) rude replies (c) a sticky, messy table (d) ignoring a customer
31. 31.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) fixing mistakes quickly (d) a sticky, messy table
33. 33.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) greeting with a smile (d) listening to complaints
34. 34.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) clean, covered food (b) arguing with a buyer (c) chatting on the phone (d) counting change wrongly
36. 36.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) chatting on the phone (d) a tidy stall table
37. 37.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) listening to complaints (d) counting change wrongly
39. 39.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) hiding the prices (d) giving correct change

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