Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 944 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) rude replies (b) fixing mistakes quickly (c) saying thank you (d) listening to complaints
2. 2.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) hiding the prices (d) clean, covered food
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
4. 4.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) sorry for a long wait (d) a tidy stall table
5. 5.True or false: “serving friends first” is good customer service. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) giving correct change (d) hiding the prices
7. 7.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) rude replies (d) giving correct change
8. 8.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
10. 10.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) ignoring a customer (d) clean, covered food
12. 12.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) giving correct change (d) listening to complaints
13. 13.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
14. 14.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) ignoring a customer (d) listening to complaints
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
17. 17.True or false: “saying thank you” is poor customer service. (a) True (b) False
18. 18.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) arguing with a buyer (d) saying thank you
19. 19.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) chatting on the phone (d) ignoring a customer
20. 20.True or false: “chatting on the phone” is good customer service. (a) True (b) False
21. 21.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
22. 22.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
23. 23.True or false: “saying thank you” is good customer service. (a) True (b) False
24. 24.True or false: “ignoring a customer” is good customer service. (a) True (b) False
25. 25.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
26. 26.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) rude replies (d) a sticky, messy table
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.Which of these is poor customer service? (a) sorry for a long wait (b) arguing with a buyer (c) greeting with a smile (d) clean, covered food
31. 31.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
32. 32.True or false: “greeting with a smile” is good customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) a clear price board (d) listening to complaints
35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) a sticky, messy table (d) sorry for a long wait
36. 36.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) dirty hands with food (d) rude replies
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) chatting on the phone (d) dirty hands with food
38. 38.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
39. 39.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
40. 40.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them

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