Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 945 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
3. 3.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.True or false: “listening to complaints” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
8. 8.True or false: “clean, covered food” is poor customer service. (a) False (b) True
9. 9.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
10. 10.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) a tidy stall table (d) saying thank you
12. 12.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) counting change wrongly (d) listening to complaints
13. 13.Which of these is poor customer service? (a) counting change wrongly (b) a clear price board (c) clean, covered food (d) a tidy stall table
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) giving correct change (d) serving friends first
15. 15.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) rude replies (d) giving correct change
16. 16.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) a tidy stall table (d) a clear price board
17. 17.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
18. 18.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
19. 19.Which of these is good customer service? (a) a tidy stall table (b) hiding the prices (c) rude replies (d) ignoring a customer
20. 20.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) arguing with a buyer (d) ignoring a customer
23. 23.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) a clear price board (b) rude replies (c) counting change wrongly (d) dirty hands with food
25. 25.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) hiding the prices (d) sorry for a long wait
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
27. 27.True or false: “giving correct change” is poor customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
29. 29.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) chatting on the phone (d) saying thank you
30. 30.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
31. 31.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) hiding the prices (d) saying thank you
33. 33.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
34. 34.True or false: “saying thank you” is good customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) arguing with a buyer (d) sorry for a long wait
36. 36.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) greeting with a smile (d) saying thank you
38. 38.True or false: “rude replies” is good customer service. (a) False (b) True
39. 39.Which of these is poor customer service? (a) hiding the prices (b) listening to complaints (c) clean, covered food (d) greeting with a smile
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) serving friends first (d) greeting with a smile

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