Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 946 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
2. 2.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) saying thank you (d) counting change wrongly
3. 3.Which of these is poor customer service? (a) hiding the prices (b) greeting with a smile (c) sorry for a long wait (d) a tidy stall table
4. 4.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) a sticky, messy table (d) serving friends first
5. 5.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
6. 6.True or false: “giving correct change” is poor customer service. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) dirty hands with food (d) a sticky, messy table
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) saying thank you (d) listening to complaints
9. 9.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
10. 10.Which of these is good customer service? (a) hiding the prices (b) fixing mistakes quickly (c) rude replies (d) a sticky, messy table
11. 11.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
12. 12.True or false: “rude replies” is good customer service. (a) False (b) True
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) clean, covered food (d) serving friends first
15. 15.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
16. 16.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
17. 17.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
18. 18.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) ignoring a customer (d) greeting with a smile
19. 19.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) sorry for a long wait (d) rude replies
20. 20.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) listening to complaints (d) clean, covered food
22. 22.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) counting change wrongly (d) listening to complaints
23. 23.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
24. 24.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
25. 25.True or false: “counting change wrongly” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) giving correct change (d) counting change wrongly
28. 28.True or false: “a tidy stall table” is good customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
30. 30.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) greeting with a smile (d) a tidy stall table
31. 31.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) giving correct change (d) listening to complaints
33. 33.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) giving correct change (d) a sticky, messy table
34. 34.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
35. 35.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) chatting on the phone (d) giving correct change
36. 36.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) arguing with a buyer (d) sorry for a long wait
37. 37.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
38. 38.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) listening to complaints (d) arguing with a buyer
39. 39.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
40. 40.True or false: “dirty hands with food” is poor customer service. (a) False (b) True

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