Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 947 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “saying thank you” is good customer service. (a) False (b) True
2. 2.True or false: “ignoring a customer” is good customer service. (a) False (b) True
3. 3.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
4. 4.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
7. 7.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
8. 8.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) a clear price board (d) dirty hands with food
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) counting change wrongly (d) serving friends first
12. 12.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
13. 13.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) giving correct change (d) sorry for a long wait
16. 16.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) a sticky, messy table (d) dirty hands with food
17. 17.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) hiding the prices (d) ignoring a customer
18. 18.True or false: “serving friends first” is good customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) a tidy stall table (d) giving correct change
21. 21.True or false: “chatting on the phone” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) arguing with a buyer (d) ignoring a customer
24. 24.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
25. 25.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) counting change wrongly (d) sorry for a long wait
26. 26.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) sorry for a long wait (d) rude replies
27. 27.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) fixing mistakes quickly (d) serving friends first
28. 28.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) rude replies (d) dirty hands with food
30. 30.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
31. 31.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
32. 32.True or false: “a clear price board” is poor customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) hiding the prices (d) clean, covered food
34. 34.True or false: “a clear price board” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) a clear price board (d) dirty hands with food
37. 37.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) serving friends first (d) giving correct change
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) listening to complaints (c) hiding the prices (d) counting change wrongly
39. 39.True or false: “giving correct change” is good customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) listening to complaints (b) a sticky, messy table (c) counting change wrongly (d) rude replies

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