Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 948 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) giving correct change (d) saying thank you
2. 2.Which of these is poor customer service? (a) hiding the prices (b) giving correct change (c) listening to complaints (d) a clear price board
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
4. 4.Which of these is poor customer service? (a) a tidy stall table (b) chatting on the phone (c) sorry for a long wait (d) greeting with a smile
5. 5.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) a sticky, messy table (d) a tidy stall table
6. 6.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
7. 7.True or false: “saying thank you” is poor customer service. (a) False (b) True
8. 8.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
9. 9.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
11. 11.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
12. 12.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) listening to complaints (d) arguing with a buyer
13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) serving friends first (d) giving correct change
14. 14.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
15. 15.True or false: “counting change wrongly” is good customer service. (a) True (b) False
16. 16.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) serving friends first (d) listening to complaints
17. 17.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) a clear price board (d) fixing mistakes quickly
18. 18.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) sorry for a long wait (d) a tidy stall table
19. 19.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
20. 20.True or false: “saying thank you” is good customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) counting change wrongly (d) giving correct change
22. 22.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) dirty hands with food (d) saying thank you
24. 24.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
26. 26.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
27. 27.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
28. 28.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) fixing mistakes quickly (d) counting change wrongly
29. 29.True or false: “clean, covered food” is good customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) sorry for a long wait (d) hiding the prices
31. 31.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) saying thank you (d) chatting on the phone
32. 32.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
33. 33.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) a clear price board (d) arguing with a buyer
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) arguing with a buyer (d) clean, covered food
35. 35.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) ignoring a customer (d) serving friends first
38. 38.True or false: “dirty hands with food” is good customer service. (a) False (b) True
39. 39.True or false: “hiding the prices” is good customer service. (a) True (b) False
40. 40.True or false: “listening to complaints” is good customer service. (a) True (b) False

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids