Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 949 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is good customer service. (a) True (b) False
2. 2.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) saying thank you (d) serving friends first
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
4. 4.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) giving correct change (d) fixing mistakes quickly
6. 6.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) saying thank you (d) a sticky, messy table
7. 7.Which of these is poor customer service? (a) a tidy stall table (b) dirty hands with food (c) clean, covered food (d) fixing mistakes quickly
8. 8.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
10. 10.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) a tidy stall table (d) giving correct change
11. 11.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) sorry for a long wait (d) hiding the prices
12. 12.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) serving friends first (d) giving correct change
15. 15.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) a sticky, messy table (d) sorry for a long wait
16. 16.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) hiding the prices (b) greeting with a smile (c) a sticky, messy table (d) serving friends first
18. 18.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
19. 19.Which of these is poor customer service? (a) rude replies (b) giving correct change (c) saying thank you (d) sorry for a long wait
20. 20.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
21. 21.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
22. 22.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
23. 23.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) giving correct change (d) chatting on the phone
24. 24.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) arguing with a buyer (d) hiding the prices
25. 25.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) a clear price board (d) clean, covered food
27. 27.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
29. 29.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) chatting on the phone (d) hiding the prices
30. 30.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) greeting with a smile (d) arguing with a buyer
31. 31.True or false: “listening to complaints” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) dirty hands with food (d) a tidy stall table
33. 33.Which of these is good customer service? (a) serving friends first (b) clean, covered food (c) ignoring a customer (d) arguing with a buyer
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) hiding the prices (d) clean, covered food
35. 35.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
36. 36.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) ignoring a customer (d) a tidy stall table
37. 37.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
38. 38.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) a tidy stall table (d) chatting on the phone
40. 40.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service

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