Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 950 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) clean, covered food (d) fixing mistakes quickly
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
3. 3.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
5. 5.True or false: “giving correct change” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
7. 7.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
9. 9.True or false: “rude replies” is poor customer service. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) hiding the prices (d) ignoring a customer
11. 11.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
12. 12.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) dirty hands with food (d) fixing mistakes quickly
13. 13.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
15. 15.Which of these is good customer service? (a) sorry for a long wait (b) serving friends first (c) chatting on the phone (d) counting change wrongly
16. 16.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
17. 17.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) chatting on the phone (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) counting change wrongly (d) giving correct change
19. 19.True or false: “greeting with a smile” is good customer service. (a) False (b) True
20. 20.True or false: “clean, covered food” is poor customer service. (a) False (b) True
21. 21.True or false: “hiding the prices” is poor customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
23. 23.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) a tidy stall table (d) fixing mistakes quickly
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) rude replies (d) clean, covered food
25. 25.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) a clear price board (d) dirty hands with food
26. 26.True or false: “rude replies” is good customer service. (a) True (b) False
27. 27.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) chatting on the phone (d) a sticky, messy table
28. 28.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) sorry for a long wait (d) counting change wrongly
29. 29.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) sorry for a long wait (d) dirty hands with food
30. 30.True or false: “a clear price board” is good customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) a tidy stall table (d) saying thank you
32. 32.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
33. 33.True or false: “hiding the prices” is good customer service. (a) False (b) True
34. 34.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
35. 35.True or false: “listening to complaints” is poor customer service. (a) False (b) True
36. 36.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
37. 37.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) chatting on the phone (d) giving correct change
38. 38.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) saying thank you (d) giving correct change
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) counting change wrongly (d) greeting with a smile
40. 40.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True

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