Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 96 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
3. 3.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
4. 4.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) serving friends first (d) ignoring a customer
5. 5.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) listening to complaints (d) ignoring a customer
6. 6.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
7. 7.True or false: “rude replies” is good customer service. (a) True (b) False
8. 8.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) clean, covered food (d) chatting on the phone
10. 10.True or false: “hiding the prices” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
12. 12.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) clean, covered food (d) a sticky, messy table
13. 13.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) counting change wrongly (d) sorry for a long wait
14. 14.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) serving friends first (d) arguing with a buyer
16. 16.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) ignoring a customer (d) fixing mistakes quickly
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) fixing mistakes quickly (d) arguing with a buyer
18. 18.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) chatting on the phone (d) listening to complaints
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) hiding the prices (d) arguing with a buyer
20. 20.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
21. 21.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) a clear price board (d) clean, covered food
22. 22.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) arguing with a buyer (d) fixing mistakes quickly
23. 23.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) ignoring a customer (d) a clear price board
24. 24.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) fixing mistakes quickly (d) greeting with a smile
27. 27.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
28. 28.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) serving friends first (d) dirty hands with food
29. 29.True or false: “listening to complaints” is poor customer service. (a) False (b) True
30. 30.True or false: “counting change wrongly” is good customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
32. 32.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) hiding the prices (d) serving friends first
33. 33.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) a clear price board (d) rude replies
35. 35.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) saying thank you (d) rude replies
36. 36.True or false: “dirty hands with food” is good customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) saying thank you (d) serving friends first
38. 38.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) listening to complaints (d) dirty hands with food
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) hiding the prices (d) listening to complaints

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