Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 951 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) sorry for a long wait (d) saying thank you
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
3. 3.True or false: “rude replies” is poor customer service. (a) False (b) True
4. 4.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
5. 5.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) saying thank you (d) a clear price board
6. 6.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) a clear price board (d) dirty hands with food
7. 7.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) sorry for a long wait (d) rude replies
8. 8.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) a sticky, messy table (d) greeting with a smile
10. 10.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
11. 11.True or false: “ignoring a customer” is good customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) hiding the prices (d) fixing mistakes quickly
14. 14.True or false: “a tidy stall table” is good customer service. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) sorry for a long wait (d) chatting on the phone
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
17. 17.Which of these is good customer service? (a) chatting on the phone (b) clean, covered food (c) serving friends first (d) dirty hands with food
18. 18.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
21. 21.Which of these is good customer service? (a) arguing with a buyer (b) saying thank you (c) counting change wrongly (d) ignoring a customer
22. 22.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) serving friends first (d) a tidy stall table
23. 23.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) dirty hands with food (d) fixing mistakes quickly
26. 26.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
27. 27.True or false: “serving friends first” is poor customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) serving friends first (d) clean, covered food
29. 29.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) arguing with a buyer (d) ignoring a customer
30. 30.True or false: “dirty hands with food” is good customer service. (a) False (b) True
31. 31.Which of these is good customer service? (a) listening to complaints (b) arguing with a buyer (c) dirty hands with food (d) counting change wrongly
32. 32.True or false: “listening to complaints” is poor customer service. (a) True (b) False
33. 33.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
34. 34.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) greeting with a smile (d) chatting on the phone
35. 35.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) dirty hands with food (d) fixing mistakes quickly
36. 36.True or false: “clean, covered food” is good customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) arguing with a buyer (d) sorry for a long wait
38. 38.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) fixing mistakes quickly (d) clean, covered food
39. 39.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) a sticky, messy table (d) greeting with a smile

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