Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 952 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
3. 3.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a sticky, messy table (d) a clear price board
4. 4.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
6. 6.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
7. 7.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) fixing mistakes quickly (d) rude replies
9. 9.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) giving correct change (d) ignoring a customer
10. 10.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) ignoring a customer (d) sorry for a long wait
11. 11.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) serving friends first (d) counting change wrongly
13. 13.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) saying thank you (d) serving friends first
14. 14.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) hiding the prices (d) counting change wrongly
16. 16.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) saying thank you (d) a sticky, messy table
18. 18.True or false: “serving friends first” is good customer service. (a) True (b) False
19. 19.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) dirty hands with food (d) a tidy stall table
20. 20.True or false: “a clear price board” is poor customer service. (a) True (b) False
21. 21.True or false: “counting change wrongly” is good customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) listening to complaints (d) hiding the prices
23. 23.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) clean, covered food (d) serving friends first
24. 24.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) saying thank you (d) rude replies
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) giving correct change (d) arguing with a buyer
26. 26.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) arguing with a buyer (b) sorry for a long wait (c) giving correct change (d) saying thank you
28. 28.Which of these is poor customer service? (a) a sticky, messy table (b) clean, covered food (c) sorry for a long wait (d) greeting with a smile
29. 29.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) saying thank you (d) counting change wrongly
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
32. 32.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) listening to complaints (d) chatting on the phone
33. 33.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) serving friends first (d) rude replies
35. 35.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) sorry for a long wait (d) chatting on the phone
36. 36.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
37. 37.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) counting change wrongly (d) clean, covered food
39. 39.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
40. 40.True or false: “listening to complaints” is poor customer service. (a) False (b) True

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