Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 953 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) a tidy stall table (d) arguing with a buyer
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
3. 3.True or false: “giving correct change” is poor customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) a tidy stall table (d) fixing mistakes quickly
5. 5.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) a tidy stall table (d) ignoring a customer
6. 6.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) sorry for a long wait (d) a sticky, messy table
7. 7.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) hiding the prices (d) rude replies
8. 8.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
9. 9.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
10. 10.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) listening to complaints (b) a sticky, messy table (c) ignoring a customer (d) counting change wrongly
12. 12.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
13. 13.True or false: “listening to complaints” is good customer service. (a) False (b) True
14. 14.True or false: “saying thank you” is poor customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) greeting with a smile (d) arguing with a buyer
17. 17.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
18. 18.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) counting change wrongly (d) giving correct change
19. 19.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
20. 20.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) rude replies (d) clean, covered food
21. 21.True or false: “clean, covered food” is poor customer service. (a) False (b) True
22. 22.True or false: “giving correct change” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) listening to complaints (d) a tidy stall table
24. 24.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) clean, covered food (d) giving correct change
25. 25.True or false: “hiding the prices” is good customer service. (a) True (b) False
26. 26.True or false: “counting change wrongly” is good customer service. (a) True (b) False
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
28. 28.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) a clear price board (d) chatting on the phone
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) dirty hands with food (d) fixing mistakes quickly
31. 31.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) chatting on the phone (d) a sticky, messy table
32. 32.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) clean, covered food (d) giving correct change
33. 33.True or false: “a clear price board” is poor customer service. (a) True (b) False
34. 34.True or false: “serving friends first” is poor customer service. (a) False (b) True
35. 35.True or false: “listening to complaints” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) a sticky, messy table (d) giving correct change
37. 37.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
38. 38.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
39. 39.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
40. 40.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) a clear price board (d) ignoring a customer

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