Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 954 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
2. 2.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
3. 3.True or false: “saying thank you” is good customer service. (a) False (b) True
4. 4.Which of these is good customer service? (a) listening to complaints (b) dirty hands with food (c) ignoring a customer (d) arguing with a buyer
5. 5.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) clean, covered food (d) greeting with a smile
11. 11.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
12. 12.True or false: “clean, covered food” is good customer service. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) arguing with a buyer (d) sorry for a long wait
14. 14.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) counting change wrongly (d) a clear price board
15. 15.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
16. 16.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) fixing mistakes quickly (d) a sticky, messy table
17. 17.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) serving friends first (d) clean, covered food
18. 18.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
19. 19.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) a tidy stall table (d) hiding the prices
20. 20.True or false: “rude replies” is good customer service. (a) True (b) False
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
23. 23.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) listening to complaints (d) saying thank you
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) rude replies (d) a clear price board
25. 25.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
26. 26.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
27. 27.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) serving friends first (b) rude replies (c) dirty hands with food (d) saying thank you
30. 30.Which of these is good customer service? (a) clean, covered food (b) hiding the prices (c) arguing with a buyer (d) serving friends first
31. 31.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) chatting on the phone (d) hiding the prices
33. 33.True or false: “serving friends first” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) saying thank you (d) dirty hands with food
36. 36.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
37. 37.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) saying thank you (d) clean, covered food
38. 38.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) sorry for a long wait (d) counting change wrongly
39. 39.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
40. 40.True or false: “greeting with a smile” is poor customer service. (a) False (b) True

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