Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 955 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) a tidy stall table (d) greeting with a smile
2. 2.Which of these is poor customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) clean, covered food (d) giving correct change
3. 3.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
4. 4.Which of these is good customer service? (a) chatting on the phone (b) greeting with a smile (c) a sticky, messy table (d) ignoring a customer
5. 5.Which of these is poor customer service? (a) serving friends first (b) saying thank you (c) fixing mistakes quickly (d) greeting with a smile
6. 6.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
7. 7.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) arguing with a buyer (d) giving correct change
8. 8.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) chatting on the phone (d) serving friends first
10. 10.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) counting change wrongly (d) greeting with a smile
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
13. 13.True or false: “listening to complaints” is good customer service. (a) True (b) False
14. 14.True or false: “greeting with a smile” is good customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) ignoring a customer (d) listening to complaints
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) serving friends first (d) sorry for a long wait
18. 18.Which of these is poor customer service? (a) listening to complaints (b) dirty hands with food (c) greeting with a smile (d) fixing mistakes quickly
19. 19.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) fixing mistakes quickly (d) chatting on the phone
21. 21.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
23. 23.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) saying thank you (d) arguing with a buyer
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) hiding the prices (d) chatting on the phone
25. 25.True or false: “dirty hands with food” is good customer service. (a) True (b) False
26. 26.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
28. 28.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) greeting with a smile (d) fixing mistakes quickly
30. 30.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
31. 31.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
32. 32.True or false: “clean, covered food” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
34. 34.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) a clear price board (b) rude replies (c) chatting on the phone (d) counting change wrongly
36. 36.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
37. 37.Which of these is good customer service? (a) serving friends first (b) saying thank you (c) ignoring a customer (d) rude replies
38. 38.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service

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