Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 956 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) serving friends first (d) listening to complaints
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
3. 3.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) a clear price board (d) ignoring a customer
4. 4.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
5. 5.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
6. 6.True or false: “listening to complaints” is poor customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) dirty hands with food (d) arguing with a buyer
9. 9.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) sorry for a long wait (d) rude replies
10. 10.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
11. 11.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
13. 13.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
15. 15.True or false: “greeting with a smile” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) hiding the prices (d) giving correct change
17. 17.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
18. 18.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
19. 19.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) clean, covered food (d) arguing with a buyer
20. 20.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) clean, covered food (d) dirty hands with food
21. 21.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
22. 22.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) rude replies (d) arguing with a buyer
23. 23.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
26. 26.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) a clear price board (d) saying thank you
28. 28.Which of these is poor customer service? (a) counting change wrongly (b) listening to complaints (c) fixing mistakes quickly (d) greeting with a smile
29. 29.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) ignoring a customer (d) listening to complaints
32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) a clear price board (d) hiding the prices
33. 33.True or false: “giving correct change” is good customer service. (a) False (b) True
34. 34.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
35. 35.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
36. 36.True or false: “serving friends first” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
38. 38.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) a sticky, messy table (d) a tidy stall table
39. 39.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) hiding the prices (d) greeting with a smile

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