Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 957 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) clean, covered food (d) listening to complaints
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
3. 3.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) giving correct change (d) hiding the prices
4. 4.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) serving friends first (d) sorry for a long wait
6. 6.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) dirty hands with food (d) listening to complaints
7. 7.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
11. 11.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
12. 12.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
13. 13.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
14. 14.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) hiding the prices (d) saying thank you
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) arguing with a buyer (d) clean, covered food
16. 16.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) hiding the prices (d) saying thank you
17. 17.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
18. 18.True or false: “rude replies” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) rude replies (d) saying thank you
23. 23.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) saying thank you (d) arguing with a buyer
24. 24.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) arguing with a buyer (d) a tidy stall table
25. 25.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
26. 26.True or false: “listening to complaints” is good customer service. (a) False (b) True
27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
28. 28.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) rude replies (d) giving correct change
29. 29.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) fixing mistakes quickly (d) a clear price board
30. 30.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) a sticky, messy table (d) fixing mistakes quickly
32. 32.True or false: “giving correct change” is good customer service. (a) False (b) True
33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) greeting with a smile (d) chatting on the phone
35. 35.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
36. 36.True or false: “ignoring a customer” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
39. 39.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) greeting with a smile (d) serving friends first

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