Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 958 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
2. 2.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
3. 3.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
4. 4.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) listening to complaints (d) hiding the prices
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) fixing mistakes quickly (d) chatting on the phone
7. 7.Which of these is good customer service? (a) dirty hands with food (b) saying thank you (c) arguing with a buyer (d) chatting on the phone
8. 8.True or false: “hiding the prices” is good customer service. (a) True (b) False
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
10. 10.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) ignoring a customer (d) rude replies
12. 12.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
13. 13.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
14. 14.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) counting change wrongly (d) arguing with a buyer
17. 17.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
18. 18.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) greeting with a smile (d) rude replies
19. 19.Which of these is good customer service? (a) greeting with a smile (b) rude replies (c) hiding the prices (d) arguing with a buyer
20. 20.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) arguing with a buyer (d) saying thank you
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
23. 23.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
24. 24.Which of these is poor customer service? (a) listening to complaints (b) arguing with a buyer (c) greeting with a smile (d) saying thank you
25. 25.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
26. 26.True or false: “ignoring a customer” is good customer service. (a) False (b) True
27. 27.Which of these is good customer service? (a) a clear price board (b) rude replies (c) hiding the prices (d) counting change wrongly
28. 28.True or false: “rude replies” is good customer service. (a) True (b) False
29. 29.Which of these is good customer service? (a) listening to complaints (b) serving friends first (c) arguing with a buyer (d) a sticky, messy table
30. 30.True or false: “serving friends first” is good customer service. (a) True (b) False
31. 31.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
32. 32.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) clean, covered food (d) serving friends first
33. 33.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) chatting on the phone (d) a tidy stall table
34. 34.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
36. 36.True or false: “serving friends first” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
38. 38.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
39. 39.True or false: “greeting with a smile” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) counting change wrongly (d) fixing mistakes quickly

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