Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 959 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) counting change wrongly (b) listening to complaints (c) saying thank you (d) a clear price board
2. 2.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) ignoring a customer (d) rude replies
3. 3.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
4. 4.True or false: “saying thank you” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
6. 6.True or false: “hiding the prices” is good customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) rude replies (b) serving friends first (c) counting change wrongly (d) fixing mistakes quickly
8. 8.Which of these is good customer service? (a) giving correct change (b) counting change wrongly (c) serving friends first (d) hiding the prices
9. 9.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) clean, covered food (d) greeting with a smile
10. 10.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
11. 11.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) a clear price board (d) ignoring a customer
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) arguing with a buyer (d) fixing mistakes quickly
13. 13.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) saying thank you (d) hiding the prices
14. 14.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) arguing with a buyer (d) clean, covered food
16. 16.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
18. 18.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
19. 19.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) dirty hands with food (d) a sticky, messy table
20. 20.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
21. 21.True or false: “a tidy stall table” is good customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
24. 24.Which of these is good customer service? (a) serving friends first (b) rude replies (c) a sticky, messy table (d) listening to complaints
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) giving correct change (d) counting change wrongly
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
27. 27.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
28. 28.True or false: “serving friends first” is good customer service. (a) True (b) False
29. 29.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) sorry for a long wait (d) a tidy stall table
30. 30.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) a clear price board (d) arguing with a buyer
31. 31.True or false: “giving correct change” is good customer service. (a) True (b) False
32. 32.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) giving correct change (d) greeting with a smile
33. 33.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) greeting with a smile (d) rude replies
34. 34.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) listening to complaints (d) serving friends first
35. 35.True or false: “clean, covered food” is good customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) greeting with a smile (d) a clear price board
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) serving friends first (d) arguing with a buyer
39. 39.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service

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