Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 960 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) greeting with a smile (d) clean, covered food
2. 2.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) dirty hands with food (d) giving correct change
4. 4.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) chatting on the phone (d) arguing with a buyer
6. 6.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) sorry for a long wait (d) arguing with a buyer
7. 7.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
8. 8.True or false: “greeting with a smile” is good customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) chatting on the phone (d) listening to complaints
10. 10.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
13. 13.True or false: “serving friends first” is good customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) serving friends first (b) clean, covered food (c) arguing with a buyer (d) ignoring a customer
15. 15.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) a clear price board (d) giving correct change
16. 16.True or false: “a clear price board” is poor customer service. (a) True (b) False
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) saying thank you (d) ignoring a customer
18. 18.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) listening to complaints (d) clean, covered food
19. 19.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
20. 20.True or false: “rude replies” is good customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
23. 23.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
24. 24.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
26. 26.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) chatting on the phone (d) fixing mistakes quickly
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
28. 28.True or false: “listening to complaints” is good customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) clean, covered food (d) a tidy stall table
30. 30.True or false: “giving correct change” is poor customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) chatting on the phone (b) sorry for a long wait (c) serving friends first (d) hiding the prices
32. 32.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) serving friends first (d) giving correct change
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) giving correct change (d) serving friends first
34. 34.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) a clear price board (d) hiding the prices
37. 37.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) rude replies (d) listening to complaints
38. 38.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) ignoring a customer (d) a clear price board
39. 39.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) chatting on the phone (d) a tidy stall table
40. 40.True or false: “chatting on the phone” is good customer service. (a) True (b) False

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