Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 97 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is good customer service. (a) True (b) False
2. 2.True or false: “listening to complaints” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) arguing with a buyer (d) a clear price board
5. 5.Which of these is good customer service? (a) a sticky, messy table (b) listening to complaints (c) rude replies (d) ignoring a customer
6. 6.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) ignoring a customer (d) giving correct change
7. 7.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
8. 8.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) ignoring a customer (d) counting change wrongly
9. 9.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
10. 10.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) a sticky, messy table (d) serving friends first
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) saying thank you (d) chatting on the phone
14. 14.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
15. 15.True or false: “clean, covered food” is good customer service. (a) True (b) False
16. 16.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
17. 17.True or false: “listening to complaints” is poor customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) counting change wrongly (d) greeting with a smile
19. 19.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) saying thank you (d) ignoring a customer
23. 23.Which of these is poor customer service? (a) a sticky, messy table (b) a clear price board (c) clean, covered food (d) greeting with a smile
24. 24.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
25. 25.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) chatting on the phone (d) clean, covered food
27. 27.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) a tidy stall table (d) greeting with a smile
29. 29.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
30. 30.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
31. 31.True or false: “rude replies” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) saying thank you (d) sorry for a long wait
33. 33.True or false: “a clear price board” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) chatting on the phone (d) clean, covered food
35. 35.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) a clear price board (d) arguing with a buyer
36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) saying thank you (d) serving friends first
37. 37.True or false: “serving friends first” is poor customer service. (a) True (b) False
38. 38.Which of these is good customer service? (a) serving friends first (b) rude replies (c) a tidy stall table (d) dirty hands with food
39. 39.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
40. 40.Which of these is poor customer service? (a) sorry for a long wait (b) hiding the prices (c) clean, covered food (d) greeting with a smile

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