Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 961 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) arguing with a buyer (b) a tidy stall table (c) greeting with a smile (d) fixing mistakes quickly
2. 2.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
3. 3.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
4. 4.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) greeting with a smile (d) a sticky, messy table
6. 6.Which of these is good customer service? (a) sorry for a long wait (b) a sticky, messy table (c) hiding the prices (d) arguing with a buyer
7. 7.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) giving correct change (d) a clear price board
9. 9.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) fixing mistakes quickly (d) a clear price board
10. 10.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
11. 11.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) rude replies (d) ignoring a customer
12. 12.True or false: “listening to complaints” is poor customer service. (a) True (b) False
13. 13.True or false: “saying thank you” is poor customer service. (a) True (b) False
14. 14.True or false: “counting change wrongly” is good customer service. (a) True (b) False
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
16. 16.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) counting change wrongly (d) fixing mistakes quickly
17. 17.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) a sticky, messy table (d) rude replies
18. 18.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
19. 19.True or false: “dirty hands with food” is good customer service. (a) False (b) True
20. 20.True or false: “listening to complaints” is good customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) greeting with a smile (d) arguing with a buyer
22. 22.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
23. 23.True or false: “serving friends first” is poor customer service. (a) True (b) False
24. 24.True or false: “a tidy stall table” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
27. 27.True or false: “a clear price board” is poor customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) chatting on the phone (d) fixing mistakes quickly
29. 29.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) fixing mistakes quickly (d) a tidy stall table
30. 30.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) clean, covered food (d) chatting on the phone
31. 31.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
32. 32.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) ignoring a customer (d) a sticky, messy table
34. 34.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) listening to complaints (d) counting change wrongly
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) dirty hands with food (d) a tidy stall table
37. 37.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) hiding the prices (d) giving correct change
38. 38.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service

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