Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 962 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
3. 3.Which of these is poor customer service? (a) counting change wrongly (b) clean, covered food (c) a tidy stall table (d) saying thank you
4. 4.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) rude replies (d) chatting on the phone
5. 5.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) ignoring a customer (d) sorry for a long wait
6. 6.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) chatting on the phone (d) clean, covered food
7. 7.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) giving correct change (d) a tidy stall table
8. 8.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
10. 10.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) rude replies (d) clean, covered food
11. 11.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
12. 12.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) listening to complaints (d) arguing with a buyer
13. 13.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
14. 14.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
15. 15.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) clean, covered food (d) rude replies
16. 16.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
17. 17.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) a tidy stall table (d) arguing with a buyer
18. 18.Which of these is good customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) rude replies (d) chatting on the phone
19. 19.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) rude replies (d) ignoring a customer
21. 21.True or false: “rude replies” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
24. 24.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) clean, covered food (d) hiding the prices
25. 25.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) serving friends first (d) greeting with a smile
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) listening to complaints (d) dirty hands with food
28. 28.True or false: “a clear price board” is good customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) sorry for a long wait (b) a sticky, messy table (c) dirty hands with food (d) arguing with a buyer
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
31. 31.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
34. 34.True or false: “clean, covered food” is poor customer service. (a) True (b) False
35. 35.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) greeting with a smile (d) chatting on the phone
37. 37.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
39. 39.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) hiding the prices (b) giving correct change (c) arguing with a buyer (d) ignoring a customer

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