Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 963 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
2. 2.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) counting change wrongly (d) sorry for a long wait
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
4. 4.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
5. 5.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) dirty hands with food (d) listening to complaints
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) arguing with a buyer (d) counting change wrongly
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
10. 10.True or false: “serving friends first” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) chatting on the phone (d) a tidy stall table
12. 12.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) a clear price board (d) greeting with a smile
14. 14.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) a clear price board (b) rude replies (c) clean, covered food (d) sorry for a long wait
19. 19.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
20. 20.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) fixing mistakes quickly (d) counting change wrongly
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) sorry for a long wait (d) rude replies
23. 23.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) rude replies (d) giving correct change
24. 24.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) chatting on the phone (d) greeting with a smile
25. 25.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
26. 26.True or false: “clean, covered food” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) a clear price board (d) ignoring a customer
29. 29.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) fixing mistakes quickly (d) a sticky, messy table
30. 30.True or false: “listening to complaints” is good customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) clean, covered food (d) dirty hands with food
32. 32.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
33. 33.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) ignoring a customer (d) listening to complaints
34. 34.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
35. 35.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) giving correct change (d) a sticky, messy table
36. 36.Which of these is good customer service? (a) listening to complaints (b) dirty hands with food (c) a sticky, messy table (d) counting change wrongly
37. 37.True or false: “counting change wrongly” is good customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) chatting on the phone (d) serving friends first
39. 39.True or false: “a clear price board” is poor customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) dirty hands with food (b) a clear price board (c) listening to complaints (d) fixing mistakes quickly

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