Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 964 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) a sticky, messy table (d) giving correct change
2. 2.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) a tidy stall table (d) arguing with a buyer
3. 3.True or false: “saying thank you” is poor customer service. (a) True (b) False
4. 4.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
5. 5.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) sorry for a long wait (d) clean, covered food
8. 8.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
9. 9.True or false: “rude replies” is good customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
12. 12.True or false: “serving friends first” is good customer service. (a) True (b) False
13. 13.True or false: “serving friends first” is poor customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) dirty hands with food (d) greeting with a smile
15. 15.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) counting change wrongly (d) giving correct change
18. 18.Which of these is good customer service? (a) counting change wrongly (b) sorry for a long wait (c) ignoring a customer (d) a sticky, messy table
19. 19.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) saying thank you (d) dirty hands with food
20. 20.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) chatting on the phone (b) sorry for a long wait (c) fixing mistakes quickly (d) clean, covered food
23. 23.True or false: “a tidy stall table” is good customer service. (a) False (b) True
24. 24.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) rude replies (d) fixing mistakes quickly
25. 25.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) listening to complaints (d) dirty hands with food
27. 27.True or false: “a clear price board” is poor customer service. (a) False (b) True
28. 28.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) listening to complaints (b) counting change wrongly (c) giving correct change (d) a clear price board
31. 31.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) saying thank you (d) arguing with a buyer
32. 32.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) sorry for a long wait (d) greeting with a smile
34. 34.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
35. 35.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
36. 36.Which of these is good customer service? (a) serving friends first (b) rude replies (c) clean, covered food (d) a sticky, messy table
37. 37.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) ignoring a customer (d) arguing with a buyer
38. 38.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) listening to complaints (d) ignoring a customer
39. 39.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service

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