← Customer service lesson New set →

Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 965 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
  2. 2.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  3. 3.Which of these is poor customer service? (a) greeting with a smile (b) dirty hands with food (c) fixing mistakes quickly (d) giving correct change
  4. 4.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  5. 5.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  6. 6.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
  7. 7.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  8. 8.True or false: “giving correct change” is poor customer service. (a) False (b) True
  9. 9.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  10. 10.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  11. 11.True or false: “a clear price board” is good customer service. (a) False (b) True
  12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) fixing mistakes quickly (d) a sticky, messy table
  13. 13.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) a clear price board (d) hiding the prices
  14. 14.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  15. 15.True or false: “giving correct change” is good customer service. (a) True (b) False
  16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) clean, covered food (d) counting change wrongly
  17. 17.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
  18. 18.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  19. 19.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  20. 20.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) chatting on the phone (d) rude replies
  21. 21.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) dirty hands with food (d) listening to complaints
  22. 22.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) hiding the prices (d) fixing mistakes quickly
  23. 23.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) listening to complaints (d) chatting on the phone
  24. 24.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  25. 25.True or false: “hiding the prices” is good customer service. (a) False (b) True
  26. 26.True or false: “listening to complaints” is good customer service. (a) False (b) True
  27. 27.True or false: “rude replies” is good customer service. (a) False (b) True
  28. 28.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) a sticky, messy table (d) rude replies
  29. 29.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  30. 30.True or false: “clean, covered food” is good customer service. (a) False (b) True
  31. 31.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
  32. 32.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  33. 33.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) clean, covered food (d) chatting on the phone
  34. 34.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  35. 35.Which of these is good customer service? (a) greeting with a smile (b) chatting on the phone (c) a sticky, messy table (d) ignoring a customer
  36. 36.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  37. 37.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
  38. 38.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  39. 39.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  40. 40.Which of these is poor customer service? (a) a tidy stall table (b) ignoring a customer (c) a clear price board (d) saying thank you

Answer key

  1. say sorry, add sugar
  2. poor service
  3. dirty hands with food
  4. good service
  5. good service
  6. buyers come back
  7. good service
  8. False
  9. poor service
  10. good service
  11. True
  12. a sticky, messy table
  13. hiding the prices
  14. False
  15. True
  16. clean, covered food
  17. serve them in turn
  18. poor service
  19. poor service
  20. saying thank you
  21. listening to complaints
  22. hiding the prices
  23. listening to complaints
  24. True
  25. False
  26. True
  27. False
  28. a clear price board
  29. False
  30. True
  31. thank them and note it
  32. False
  33. chatting on the phone
  34. True
  35. greeting with a smile
  36. True
  37. False
  38. good service
  39. poor service
  40. ignoring a customer

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids