Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 966 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
2. 2.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
3. 3.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) giving correct change (d) clean, covered food
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) chatting on the phone (d) listening to complaints
6. 6.True or false: “serving friends first” is poor customer service. (a) True (b) False
7. 7.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) arguing with a buyer (d) giving correct change
8. 8.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
11. 11.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
12. 12.Which of these is good customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) counting change wrongly (d) chatting on the phone
13. 13.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) dirty hands with food (d) hiding the prices
15. 15.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
16. 16.True or false: “serving friends first” is good customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) arguing with a buyer (d) a clear price board
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
19. 19.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) arguing with a buyer (d) chatting on the phone
20. 20.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
22. 22.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
23. 23.Which of these is poor customer service? (a) serving friends first (b) listening to complaints (c) clean, covered food (d) greeting with a smile
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) serving friends first (d) chatting on the phone
25. 25.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) sorry for a long wait (d) ignoring a customer
27. 27.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) rude replies (d) clean, covered food
28. 28.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
30. 30.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) giving correct change (d) ignoring a customer
31. 31.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
33. 33.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
34. 34.True or false: “rude replies” is good customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) serving friends first (d) clean, covered food
36. 36.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) saying thank you (d) chatting on the phone
37. 37.True or false: “counting change wrongly” is good customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) a clear price board (b) rude replies (c) listening to complaints (d) a tidy stall table
39. 39.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
40. 40.True or false: “ignoring a customer” is good customer service. (a) True (b) False

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