Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 967 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) a clear price board (d) sorry for a long wait
2. 2.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
3. 3.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
4. 4.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) a tidy stall table (d) a clear price board
6. 6.True or false: “serving friends first” is good customer service. (a) False (b) True
7. 7.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
8. 8.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
9. 9.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
11. 11.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) a clear price board (d) chatting on the phone
14. 14.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) saying thank you (b) rude replies (c) chatting on the phone (d) arguing with a buyer
16. 16.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) greeting with a smile (d) rude replies
18. 18.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) ignoring a customer (d) chatting on the phone
21. 21.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) giving correct change (d) counting change wrongly
23. 23.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) a tidy stall table (d) giving correct change
24. 24.True or false: “hiding the prices” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) serving friends first (d) fixing mistakes quickly
27. 27.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
28. 28.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
29. 29.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) a sticky, messy table (d) listening to complaints
30. 30.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
31. 31.Which of these is poor customer service? (a) dirty hands with food (b) a clear price board (c) saying thank you (d) giving correct change
32. 32.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) hiding the prices (d) giving correct change
33. 33.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) giving correct change (d) serving friends first
35. 35.True or false: “ignoring a customer” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) a sticky, messy table (d) rude replies
37. 37.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) a clear price board (d) counting change wrongly
39. 39.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) clean, covered food (d) rude replies

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