Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 968 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) listening to complaints (d) counting change wrongly
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
3. 3.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) serving friends first (d) giving correct change
5. 5.True or false: “hiding the prices” is good customer service. (a) True (b) False
6. 6.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) a sticky, messy table (d) giving correct change
7. 7.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
8. 8.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
11. 11.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) rude replies (d) serving friends first
13. 13.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) rude replies (d) ignoring a customer
14. 14.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) rude replies (d) dirty hands with food
16. 16.True or false: “a clear price board” is good customer service. (a) False (b) True
17. 17.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) a tidy stall table (d) dirty hands with food
19. 19.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
20. 20.True or false: “serving friends first” is poor customer service. (a) False (b) True
21. 21.True or false: “chatting on the phone” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) sorry for a long wait (d) giving correct change
23. 23.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
24. 24.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
25. 25.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
26. 26.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) clean, covered food (d) sorry for a long wait
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) sorry for a long wait (d) serving friends first
28. 28.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) saying thank you (d) counting change wrongly
29. 29.Which of these is good customer service? (a) saying thank you (b) arguing with a buyer (c) a sticky, messy table (d) dirty hands with food
30. 30.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) ignoring a customer (d) hiding the prices
31. 31.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) serving friends first (d) sorry for a long wait
32. 32.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
33. 33.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
34. 34.Which of these is good customer service? (a) sorry for a long wait (b) serving friends first (c) hiding the prices (d) a sticky, messy table
35. 35.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) fixing mistakes quickly (d) listening to complaints
36. 36.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) a clear price board (d) listening to complaints
37. 37.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) hiding the prices (d) saying thank you
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) a tidy stall table (d) a clear price board
39. 39.True or false: “rude replies” is poor customer service. (a) True (b) False
40. 40.True or false: “rude replies” is good customer service. (a) True (b) False

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