Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 969 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
2. 2.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) dirty hands with food (b) sorry for a long wait (c) rude replies (d) a sticky, messy table
4. 4.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
5. 5.True or false: “giving correct change” is poor customer service. (a) False (b) True
6. 6.Which of these is poor customer service? (a) a sticky, messy table (b) a tidy stall table (c) clean, covered food (d) giving correct change
7. 7.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
10. 10.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) ignoring a customer (d) a tidy stall table
13. 13.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) chatting on the phone (d) a clear price board
14. 14.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) serving friends first (d) dirty hands with food
15. 15.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) hiding the prices (d) clean, covered food
16. 16.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) saying thank you (d) greeting with a smile
17. 17.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) listening to complaints (d) a tidy stall table
18. 18.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
19. 19.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
20. 20.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) listening to complaints (d) counting change wrongly
21. 21.True or false: “clean, covered food” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
23. 23.True or false: “dirty hands with food” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) sorry for a long wait (d) chatting on the phone
26. 26.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) rude replies (d) ignoring a customer
28. 28.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) a sticky, messy table (d) arguing with a buyer
29. 29.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
30. 30.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) arguing with a buyer (d) giving correct change
31. 31.True or false: “greeting with a smile” is good customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) a clear price board (d) arguing with a buyer
33. 33.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
34. 34.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) chatting on the phone (d) counting change wrongly
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) sorry for a long wait (d) dirty hands with food
38. 38.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) greeting with a smile (d) serving friends first
40. 40.Which of these is poor customer service? (a) hiding the prices (b) a clear price board (c) sorry for a long wait (d) fixing mistakes quickly

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