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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 970 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is good customer service? (a) hiding the prices (b) a clear price board (c) a sticky, messy table (d) chatting on the phone
  2. 2.🔍 Which is the odd one out? (a) dirty hands with food (b) sorry for a long wait (c) chatting on the phone (d) ignoring a customer
  3. 3.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  4. 4.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) listening to complaints (d) greeting with a smile
  5. 5.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) clean, covered food (d) dirty hands with food
  6. 6.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
  7. 7.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) giving correct change (d) a sticky, messy table
  8. 8.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) ignoring a customer (d) fixing mistakes quickly
  9. 9.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) counting change wrongly (d) clean, covered food
  11. 11.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
  12. 12.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) greeting with a smile (d) hiding the prices
  13. 13.Which of these is good customer service? (a) greeting with a smile (b) ignoring a customer (c) counting change wrongly (d) rude replies
  14. 14.True or false: “giving correct change” is poor customer service. (a) False (b) True
  15. 15.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  16. 16.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  17. 17.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) rude replies (d) a tidy stall table
  19. 19.Which of these is poor customer service? (a) giving correct change (b) chatting on the phone (c) greeting with a smile (d) sorry for a long wait
  20. 20.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  21. 21.True or false: “a clear price board” is good customer service. (a) False (b) True
  22. 22.True or false: “rude replies” is good customer service. (a) True (b) False
  23. 23.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  24. 24.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  25. 25.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  26. 26.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  27. 27.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  28. 28.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) fixing mistakes quickly (d) a tidy stall table
  29. 29.True or false: “hiding the prices” is good customer service. (a) True (b) False
  30. 30.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) dirty hands with food (d) saying thank you
  31. 31.True or false: “counting change wrongly” is good customer service. (a) True (b) False
  32. 32.True or false: “clean, covered food” is good customer service. (a) False (b) True
  33. 33.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
  34. 34.True or false: “serving friends first” is good customer service. (a) True (b) False
  35. 35.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  36. 36.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  37. 37.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  38. 38.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
  39. 39.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) giving correct change (d) ignoring a customer
  40. 40.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) a tidy stall table (d) listening to complaints

Answer key

  1. a clear price board
  2. sorry for a long wait
  3. True
  4. serving friends first
  5. clean, covered food
  6. True
  7. giving correct change
  8. fixing mistakes quickly
  9. good service
  10. clean, covered food
  11. buyers come back
  12. greeting with a smile
  13. greeting with a smile
  14. False
  15. True
  16. poor service
  17. False
  18. a tidy stall table
  19. chatting on the phone
  20. False
  21. True
  22. False
  23. poor service
  24. poor service
  25. True
  26. good service
  27. True
  28. rude replies
  29. False
  30. saying thank you
  31. False
  32. True
  33. True
  34. False
  35. False
  36. poor service
  37. poor service
  38. serve them in turn
  39. giving correct change
  40. hiding the prices

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