Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 98 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) ignoring a customer (d) a sticky, messy table
2. 2.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
3. 3.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) a sticky, messy table (d) a clear price board
4. 4.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) giving correct change (d) dirty hands with food
5. 5.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) counting change wrongly (d) saying thank you
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
10. 10.True or false: “serving friends first” is good customer service. (a) False (b) True
11. 11.True or false: “clean, covered food” is poor customer service. (a) False (b) True
12. 12.True or false: “saying thank you” is poor customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) rude replies (b) a clear price board (c) chatting on the phone (d) counting change wrongly
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) hiding the prices (d) fixing mistakes quickly
15. 15.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) counting change wrongly (d) saying thank you
16. 16.True or false: “greeting with a smile” is good customer service. (a) True (b) False
17. 17.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
18. 18.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
20. 20.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) hiding the prices (d) fixing mistakes quickly
21. 21.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) dirty hands with food (d) a sticky, messy table
22. 22.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
23. 23.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
24. 24.True or false: “a clear price board” is poor customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) arguing with a buyer (d) serving friends first
26. 26.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
27. 27.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) ignoring a customer (d) chatting on the phone
28. 28.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) clean, covered food (d) counting change wrongly
29. 29.True or false: “saying thank you” is good customer service. (a) True (b) False
30. 30.True or false: “serving friends first” is poor customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) rude replies (d) listening to complaints
32. 32.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
33. 33.True or false: “chatting on the phone” is good customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) rude replies (d) greeting with a smile
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) a tidy stall table (d) greeting with a smile
36. 36.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) fixing mistakes quickly (d) hiding the prices
38. 38.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
39. 39.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) greeting with a smile (d) dirty hands with food
40. 40.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service

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