Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 971 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
2. 2.Which of these is good customer service? (a) a sticky, messy table (b) saying thank you (c) counting change wrongly (d) arguing with a buyer
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
4. 4.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) clean, covered food (d) ignoring a customer
5. 5.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) dirty hands with food (d) a sticky, messy table
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) arguing with a buyer (d) rude replies
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
8. 8.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) hiding the prices (d) a sticky, messy table
9. 9.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
10. 10.Which of these is poor customer service? (a) sorry for a long wait (b) serving friends first (c) a clear price board (d) listening to complaints
11. 11.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
12. 12.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
14. 14.Which of these is poor customer service? (a) dirty hands with food (b) saying thank you (c) greeting with a smile (d) giving correct change
15. 15.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) chatting on the phone (d) a tidy stall table
16. 16.True or false: “saying thank you” is good customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) ignoring a customer (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) saying thank you (d) hiding the prices
19. 19.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
20. 20.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
21. 21.True or false: “giving correct change” is good customer service. (a) False (b) True
22. 22.Which of these is poor customer service? (a) arguing with a buyer (b) greeting with a smile (c) clean, covered food (d) listening to complaints
23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) fixing mistakes quickly (d) rude replies
24. 24.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) rude replies (d) giving correct change
25. 25.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
27. 27.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) hiding the prices (d) giving correct change
28. 28.True or false: “a clear price board” is poor customer service. (a) True (b) False
29. 29.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) greeting with a smile (d) dirty hands with food
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
31. 31.True or false: “chatting on the phone” is good customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
33. 33.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) a clear price board (d) rude replies
35. 35.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) chatting on the phone (d) clean, covered food
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) arguing with a buyer (d) listening to complaints
38. 38.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
39. 39.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids