Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 972 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
2. 2.True or false: “serving friends first” is good customer service. (a) True (b) False
3. 3.True or false: “ignoring a customer” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) counting change wrongly (d) sorry for a long wait
6. 6.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
7. 7.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) listening to complaints (d) saying thank you
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
9. 9.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) a tidy stall table (d) arguing with a buyer
10. 10.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) a tidy stall table (d) sorry for a long wait
11. 11.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
12. 12.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
16. 16.True or false: “chatting on the phone” is good customer service. (a) False (b) True
17. 17.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) chatting on the phone (d) fixing mistakes quickly
19. 19.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
20. 20.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
21. 21.True or false: “giving correct change” is poor customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) rude replies (d) giving correct change
24. 24.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) a tidy stall table (d) a sticky, messy table
25. 25.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
26. 26.True or false: “saying thank you” is poor customer service. (a) True (b) False
27. 27.True or false: “clean, covered food” is good customer service. (a) True (b) False
28. 28.Which of these is good customer service? (a) a tidy stall table (b) serving friends first (c) ignoring a customer (d) arguing with a buyer
29. 29.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) fixing mistakes quickly (d) ignoring a customer
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) saying thank you (d) dirty hands with food
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) sorry for a long wait (d) a sticky, messy table
32. 32.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) listening to complaints (d) fixing mistakes quickly
34. 34.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
36. 36.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
37. 37.True or false: “rude replies” is poor customer service. (a) True (b) False
38. 38.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) greeting with a smile (d) a clear price board
39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) greeting with a smile (d) chatting on the phone
40. 40.Which of these is good customer service? (a) dirty hands with food (b) a clear price board (c) chatting on the phone (d) a sticky, messy table

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