Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 973 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
3. 3.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
4. 4.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) ignoring a customer (d) saying thank you
6. 6.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
8. 8.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) dirty hands with food (d) counting change wrongly
9. 9.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) a clear price board (d) clean, covered food
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) arguing with a buyer (d) counting change wrongly
11. 11.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
12. 12.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) arguing with a buyer (d) ignoring a customer
13. 13.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) sorry for a long wait (d) fixing mistakes quickly
14. 14.Which of these is poor customer service? (a) sorry for a long wait (b) chatting on the phone (c) clean, covered food (d) a tidy stall table
15. 15.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) arguing with a buyer (d) greeting with a smile
16. 16.True or false: “clean, covered food” is good customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) rude replies (d) fixing mistakes quickly
18. 18.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) counting change wrongly (d) listening to complaints
20. 20.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) giving correct change (d) fixing mistakes quickly
21. 21.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
23. 23.True or false: “serving friends first” is good customer service. (a) False (b) True
24. 24.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) hiding the prices (b) a clear price board (c) chatting on the phone (d) ignoring a customer
27. 27.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
29. 29.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) dirty hands with food (d) clean, covered food
33. 33.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
34. 34.True or false: “chatting on the phone” is good customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) rude replies (b) serving friends first (c) counting change wrongly (d) a tidy stall table
36. 36.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) a sticky, messy table (d) ignoring a customer
37. 37.True or false: “a tidy stall table” is good customer service. (a) False (b) True
38. 38.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) chatting on the phone (d) counting change wrongly

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