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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 974 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) rude replies (d) greeting with a smile
  2. 2.Which of these is good customer service? (a) rude replies (b) giving correct change (c) hiding the prices (d) a sticky, messy table
  3. 3.Which of these is poor customer service? (a) arguing with a buyer (b) sorry for a long wait (c) fixing mistakes quickly (d) a clear price board
  4. 4.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  5. 5.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) dirty hands with food (d) giving correct change
  6. 6.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) fixing mistakes quickly (d) clean, covered food
  7. 7.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) serving friends first (d) saying thank you
  8. 8.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  9. 9.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  10. 10.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) serving friends first (d) a tidy stall table
  12. 12.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  13. 13.Which of these is good customer service? (a) serving friends first (b) sorry for a long wait (c) arguing with a buyer (d) counting change wrongly
  14. 14.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) listening to complaints (d) ignoring a customer
  15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
  16. 16.True or false: “giving correct change” is poor customer service. (a) False (b) True
  17. 17.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  18. 18.True or false: “listening to complaints” is good customer service. (a) False (b) True
  19. 19.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
  20. 20.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  21. 21.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
  22. 22.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
  23. 23.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  24. 24.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
  25. 25.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) a clear price board (d) hiding the prices
  26. 26.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  27. 27.Which of these is good customer service? (a) serving friends first (b) rude replies (c) a tidy stall table (d) chatting on the phone
  28. 28.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
  29. 29.True or false: “rude replies” is poor customer service. (a) True (b) False
  30. 30.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  31. 31.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) a sticky, messy table (d) clean, covered food
  32. 32.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  33. 33.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
  34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) a tidy stall table (d) a clear price board
  35. 35.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  36. 36.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
  37. 37.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  38. 38.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  39. 39.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) a sticky, messy table (d) ignoring a customer
  40. 40.😊 Good or poor customer service: rude replies? (a) poor service (b) good service

Answer key

  1. greeting with a smile
  2. giving correct change
  3. arguing with a buyer
  4. good service
  5. giving correct change
  6. ignoring a customer
  7. serving friends first
  8. poor service
  9. poor service
  10. poor service
  11. a tidy stall table
  12. False
  13. sorry for a long wait
  14. listening to complaints
  15. give it back, say sorry
  16. False
  17. good service
  18. True
  19. False
  20. good service
  21. False
  22. buyers come back
  23. poor service
  24. True
  25. a clear price board
  26. good service
  27. a tidy stall table
  28. thank them and note it
  29. True
  30. True
  31. clean, covered food
  32. poor service
  33. False
  34. a sticky, messy table
  35. poor service
  36. say sorry, add sugar
  37. good service
  38. True
  39. clean, covered food
  40. poor service

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