Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 975 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
2. 2.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) fixing mistakes quickly (d) saying thank you
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) dirty hands with food (d) greeting with a smile
4. 4.Which of these is poor customer service? (a) listening to complaints (b) serving friends first (c) a tidy stall table (d) saying thank you
5. 5.Which of these is poor customer service? (a) saying thank you (b) rude replies (c) sorry for a long wait (d) a tidy stall table
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
7. 7.True or false: “giving correct change” is poor customer service. (a) True (b) False
8. 8.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
9. 9.True or false: “listening to complaints” is poor customer service. (a) True (b) False
10. 10.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
13. 13.True or false: “greeting with a smile” is good customer service. (a) True (b) False
14. 14.True or false: “a clear price board” is good customer service. (a) False (b) True
15. 15.True or false: “a clear price board” is poor customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) ignoring a customer (d) saying thank you
17. 17.True or false: “clean, covered food” is poor customer service. (a) True (b) False
18. 18.Which of these is good customer service? (a) sorry for a long wait (b) a sticky, messy table (c) dirty hands with food (d) counting change wrongly
19. 19.True or false: “saying thank you” is good customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) a clear price board (b) ignoring a customer (c) fixing mistakes quickly (d) listening to complaints
23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) hiding the prices (d) giving correct change
24. 24.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) fixing mistakes quickly (d) chatting on the phone
25. 25.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) dirty hands with food (d) a clear price board
26. 26.True or false: “giving correct change” is good customer service. (a) False (b) True
27. 27.Which of these is good customer service? (a) dirty hands with food (b) greeting with a smile (c) chatting on the phone (d) counting change wrongly
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
29. 29.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) a tidy stall table (d) chatting on the phone
30. 30.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
31. 31.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) greeting with a smile (d) listening to complaints
32. 32.True or false: “rude replies” is good customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) counting change wrongly (d) greeting with a smile
34. 34.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) greeting with a smile (d) hiding the prices
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) giving correct change (d) saying thank you
39. 39.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) saying thank you (d) fixing mistakes quickly

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