Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 976 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
3. 3.Which of these is good customer service? (a) chatting on the phone (b) listening to complaints (c) dirty hands with food (d) ignoring a customer
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) rude replies (d) a tidy stall table
5. 5.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) chatting on the phone (d) clean, covered food
6. 6.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
7. 7.True or false: “serving friends first” is poor customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) clean, covered food (d) listening to complaints
9. 9.Which of these is good customer service? (a) greeting with a smile (b) rude replies (c) dirty hands with food (d) chatting on the phone
10. 10.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) fixing mistakes quickly (d) hiding the prices
13. 13.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) saying thank you (d) a tidy stall table
14. 14.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
15. 15.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
18. 18.Which of these is good customer service? (a) rude replies (b) giving correct change (c) a sticky, messy table (d) chatting on the phone
19. 19.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) listening to complaints (d) dirty hands with food
20. 20.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) sorry for a long wait (d) serving friends first
22. 22.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
23. 23.True or false: “ignoring a customer” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) fixing mistakes quickly (d) a clear price board
26. 26.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
27. 27.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
28. 28.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
29. 29.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) saying thank you (d) counting change wrongly
30. 30.True or false: “clean, covered food” is poor customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) chatting on the phone (d) counting change wrongly
32. 32.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
34. 34.True or false: “clean, covered food” is good customer service. (a) True (b) False
35. 35.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
36. 36.Which of these is poor customer service? (a) saying thank you (b) rude replies (c) sorry for a long wait (d) a tidy stall table
37. 37.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) dirty hands with food (d) greeting with a smile
38. 38.True or false: “hiding the prices” is poor customer service. (a) False (b) True
39. 39.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) listening to complaints (d) ignoring a customer
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) giving correct change (d) greeting with a smile

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