Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 977 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
2. 2.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) fixing mistakes quickly (d) giving correct change
3. 3.True or false: “saying thank you” is poor customer service. (a) False (b) True
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
7. 7.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
9. 9.True or false: “counting change wrongly” is good customer service. (a) True (b) False
10. 10.True or false: “dirty hands with food” is good customer service. (a) False (b) True
11. 11.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) a tidy stall table (d) counting change wrongly
12. 12.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) clean, covered food (d) hiding the prices
13. 13.Which of these is good customer service? (a) serving friends first (b) rude replies (c) saying thank you (d) arguing with a buyer
14. 14.True or false: “serving friends first” is good customer service. (a) True (b) False
15. 15.True or false: “a tidy stall table” is good customer service. (a) True (b) False
16. 16.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) sorry for a long wait (d) arguing with a buyer
17. 17.Which of these is good customer service? (a) greeting with a smile (b) rude replies (c) counting change wrongly (d) arguing with a buyer
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) giving correct change (d) ignoring a customer
19. 19.True or false: “listening to complaints” is good customer service. (a) True (b) False
20. 20.True or false: “listening to complaints” is poor customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) a tidy stall table (d) serving friends first
22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) a sticky, messy table (d) a clear price board
23. 23.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
24. 24.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) arguing with a buyer (d) rude replies
25. 25.Which of these is good customer service? (a) arguing with a buyer (b) a tidy stall table (c) rude replies (d) chatting on the phone
26. 26.True or false: “saying thank you” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) a clear price board (d) counting change wrongly
28. 28.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) sorry for a long wait (b) counting change wrongly (c) serving friends first (d) hiding the prices
30. 30.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) sorry for a long wait (d) clean, covered food
32. 32.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
33. 33.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
34. 34.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) arguing with a buyer (d) giving correct change
35. 35.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) a tidy stall table (d) a clear price board
36. 36.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) greeting with a smile (d) sorry for a long wait
37. 37.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) a sticky, messy table (d) giving correct change
38. 38.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) fixing mistakes quickly (d) counting change wrongly
39. 39.True or false: “a clear price board” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service

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