Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 978 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) giving correct change (d) clean, covered food
3. 3.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
4. 4.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
5. 5.True or false: “hiding the prices” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) chatting on the phone (b) listening to complaints (c) a tidy stall table (d) greeting with a smile
8. 8.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) listening to complaints (d) fixing mistakes quickly
9. 9.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) arguing with a buyer (d) fixing mistakes quickly
11. 11.Which of these is good customer service? (a) hiding the prices (b) saying thank you (c) serving friends first (d) dirty hands with food
12. 12.True or false: “clean, covered food” is poor customer service. (a) False (b) True
13. 13.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
14. 14.True or false: “clean, covered food” is good customer service. (a) False (b) True
15. 15.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) saying thank you (d) dirty hands with food
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
17. 17.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
19. 19.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
20. 20.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) counting change wrongly (d) clean, covered food
21. 21.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) sorry for a long wait (d) ignoring a customer
22. 22.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
23. 23.True or false: “a clear price board” is good customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) a tidy stall table (d) hiding the prices
25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) arguing with a buyer (d) a sticky, messy table
26. 26.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
27. 27.True or false: “ignoring a customer” is good customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) clean, covered food (d) giving correct change
30. 30.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) listening to complaints (d) rude replies
31. 31.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
32. 32.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
33. 33.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) a clear price board (d) sorry for a long wait
35. 35.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) a tidy stall table (d) clean, covered food
36. 36.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) a sticky, messy table (d) giving correct change
37. 37.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) counting change wrongly (d) a tidy stall table
39. 39.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) hiding the prices (d) ignoring a customer

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