Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 979 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
2. 2.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) counting change wrongly (d) ignoring a customer
3. 3.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) ignoring a customer (d) clean, covered food
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) counting change wrongly (d) hiding the prices
7. 7.Which of these is poor customer service? (a) ignoring a customer (b) greeting with a smile (c) fixing mistakes quickly (d) clean, covered food
8. 8.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
10. 10.True or false: “rude replies” is good customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) serving friends first (d) dirty hands with food
13. 13.Which of these is good customer service? (a) serving friends first (b) rude replies (c) arguing with a buyer (d) a clear price board
14. 14.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
15. 15.True or false: “a clear price board” is good customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) rude replies (d) serving friends first
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) a sticky, messy table (d) a clear price board
19. 19.Which of these is poor customer service? (a) a sticky, messy table (b) a tidy stall table (c) clean, covered food (d) saying thank you
20. 20.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) greeting with a smile (d) clean, covered food
21. 21.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) counting change wrongly (d) a clear price board
23. 23.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
24. 24.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) saying thank you (d) counting change wrongly
25. 25.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
26. 26.Which of these is poor customer service? (a) a tidy stall table (b) arguing with a buyer (c) a clear price board (d) giving correct change
27. 27.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) clean, covered food (d) hiding the prices
28. 28.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) giving correct change (d) chatting on the phone
29. 29.True or false: “saying thank you” is good customer service. (a) True (b) False
30. 30.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) chatting on the phone (d) clean, covered food
31. 31.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) hiding the prices (d) saying thank you
32. 32.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) a clear price board (d) hiding the prices
33. 33.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
34. 34.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
35. 35.True or false: “listening to complaints” is good customer service. (a) True (b) False
36. 36.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
37. 37.True or false: “a clear price board” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
40. 40.True or false: “clean, covered food” is good customer service. (a) True (b) False

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