Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 980 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
2. 2.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
3. 3.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) counting change wrongly (d) ignoring a customer
4. 4.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) dirty hands with food (d) a clear price board
5. 5.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) a sticky, messy table (d) sorry for a long wait
6. 6.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
7. 7.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) a clear price board (d) listening to complaints
9. 9.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) arguing with a buyer (d) chatting on the phone
10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
11. 11.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) hiding the prices (d) listening to complaints
12. 12.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
13. 13.True or false: “giving correct change” is poor customer service. (a) True (b) False
14. 14.Which of these is poor customer service? (a) arguing with a buyer (b) sorry for a long wait (c) greeting with a smile (d) fixing mistakes quickly
15. 15.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
17. 17.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
18. 18.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
19. 19.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
20. 20.Which of these is poor customer service? (a) a clear price board (b) chatting on the phone (c) greeting with a smile (d) clean, covered food
21. 21.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) fixing mistakes quickly (d) counting change wrongly
22. 22.True or false: “rude replies” is poor customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) saying thank you (d) hiding the prices
24. 24.True or false: “chatting on the phone” is good customer service. (a) False (b) True
25. 25.True or false: “counting change wrongly” is good customer service. (a) True (b) False
26. 26.True or false: “serving friends first” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) chatting on the phone (d) fixing mistakes quickly
28. 28.Which of these is poor customer service? (a) sorry for a long wait (b) ignoring a customer (c) clean, covered food (d) greeting with a smile
29. 29.Which of these is poor customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) clean, covered food (d) a tidy stall table
30. 30.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
31. 31.True or false: “a tidy stall table” is good customer service. (a) False (b) True
32. 32.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
33. 33.True or false: “ignoring a customer” is good customer service. (a) True (b) False
34. 34.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) chatting on the phone (d) giving correct change
35. 35.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) ignoring a customer (d) counting change wrongly
36. 36.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
37. 37.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) a clear price board (d) a tidy stall table
38. 38.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) a clear price board (d) saying thank you
39. 39.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
40. 40.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service

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