Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 99 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) rude replies (d) clean, covered food
2. 2.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) hiding the prices (b) saying thank you (c) arguing with a buyer (d) dirty hands with food
4. 4.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
6. 6.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
7. 7.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) ignoring a customer (d) hiding the prices
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) dirty hands with food (d) saying thank you
9. 9.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
10. 10.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) ignoring a customer (d) saying thank you
12. 12.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) a tidy stall table (d) hiding the prices
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
14. 14.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) sorry for a long wait (d) arguing with a buyer
16. 16.True or false: “chatting on the phone” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
20. 20.True or false: “greeting with a smile” is good customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) fixing mistakes quickly (d) clean, covered food
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) counting change wrongly (d) sorry for a long wait
23. 23.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) chatting on the phone (d) arguing with a buyer
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) greeting with a smile (d) dirty hands with food
25. 25.True or false: “clean, covered food” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
27. 27.True or false: “serving friends first” is good customer service. (a) True (b) False
28. 28.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) greeting with a smile (d) rude replies
29. 29.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) a sticky, messy table (d) clean, covered food
31. 31.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
32. 32.🔍 Which is the odd one out? (a) chatting on the phone (b) fixing mistakes quickly (c) counting change wrongly (d) dirty hands with food
33. 33.Which of these is good customer service? (a) clean, covered food (b) chatting on the phone (c) rude replies (d) hiding the prices
34. 34.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
36. 36.True or false: “dirty hands with food” is good customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) a sticky, messy table (d) fixing mistakes quickly
38. 38.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
39. 39.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) ignoring a customer (d) a clear price board
40. 40.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service

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