Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 981 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
2. 2.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
3. 3.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) hiding the prices (d) fixing mistakes quickly
4. 4.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
5. 5.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
7. 7.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
8. 8.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
9. 9.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) saying thank you (d) fixing mistakes quickly
10. 10.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) a clear price board (d) arguing with a buyer
11. 11.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) chatting on the phone (d) greeting with a smile
14. 14.True or false: “greeting with a smile” is good customer service. (a) True (b) False
15. 15.Which of these is good customer service? (a) fixing mistakes quickly (b) hiding the prices (c) arguing with a buyer (d) chatting on the phone
16. 16.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) saying thank you (d) chatting on the phone
17. 17.Which of these is good customer service? (a) greeting with a smile (b) a sticky, messy table (c) ignoring a customer (d) hiding the prices
18. 18.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) giving correct change (d) rude replies
20. 20.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) rude replies (d) arguing with a buyer
22. 22.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) arguing with a buyer (d) clean, covered food
24. 24.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) ignoring a customer (d) rude replies
25. 25.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
26. 26.Which of these is poor customer service? (a) greeting with a smile (b) arguing with a buyer (c) sorry for a long wait (d) listening to complaints
27. 27.True or false: “saying thank you” is poor customer service. (a) True (b) False
28. 28.Which of these is poor customer service? (a) dirty hands with food (b) saying thank you (c) listening to complaints (d) clean, covered food
29. 29.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) sorry for a long wait (d) a sticky, messy table
30. 30.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
31. 31.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) ignoring a customer (d) saying thank you
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
33. 33.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) fixing mistakes quickly (d) chatting on the phone
35. 35.True or false: “giving correct change” is good customer service. (a) False (b) True
36. 36.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) giving correct change (d) dirty hands with food
37. 37.True or false: “a clear price board” is poor customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) greeting with a smile (d) rude replies
39. 39.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
40. 40.True or false: “counting change wrongly” is poor customer service. (a) False (b) True

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